AM Best to Lead Panel Session on Insurance Business Transformations at ICMIF Centenary Conference

LONDON–(BUSINESS WIRE)–AM Best will participate at the International Cooperative and Mutual Insurance Federation’s (ICMIF) Centenary Conference, which is taking place 25-28 October 2022 in Rome.

Catherine Thomas, senior director, analytics, will chair a panel discussion at the event, titled, “Transforming Our Business to Become Truly Customer-Centric.” During the presentation, Thomas and other panelists will look at business transformation case studies from ICMIF members with regard to their efforts to modernise their organisations, given changing customer expectations and rapid technology developments, in a shift away from predominantly being product-led organisations. The panelists will highlight new operating models and digital transformations that remain focused on building affinity through improved customer experience and delivering customer value through positive outcomes. The session is scheduled for Thursday, 27 October at 3:15 pm (CEST). Thomas holds the chartered financial analyst designation and is responsible for managing a team of analysts with portfolios of global insurance and reinsurance companies.

The Centenary Conference, which is hosted by Unipol Gruppo S.p.A., gathers mutual and cooperative insurance leaders from around the world. The conference will address the priority issues for ICMIF members and the future trends that will determine business success. AM Best is a longstanding supporting member of ICMIF, which represents the interests of its members by providing information, education and awareness to regulators and other insurance industry participants and stakeholders. To learn more about ICMIF the Centenary Conference, please visit the event webpage and agenda. The conference will be held at the Rome Marriott Park Hotel.

AM Best is a global credit rating agency, news publisher and data analytics provider specialising in the insurance industry. Headquartered in the United States, the company does business in over 100 countries with regional offices in London, Amsterdam, Dubai, Hong Kong, Singapore and Mexico City. For more information, visit www.ambest.com.