Services at Dominican Republic airports are the most valued by tourists.

Tourists who visited the Dominican Republic last year had a positive impression of the services offered in this destination: 44.5% rated them as “excellent”, 32.2% “good” and 16.7% “acceptable”, which places the level of satisfaction of tourists at 93.4%, according to a report by the Central Bank.

Airport facilities and services received when entering or leaving the Dominican Republic obtained the highest ratings for almost all of the 28,084 tourists who participated in the Survey of Opinion, Attitude and Motivation of Non-Resident Foreigners in 2023.

The survey, published by the monetary entity this May, establishes that for 46.2% of the travelers surveyed, the airport facilities in the country are “excellent”, 37.1% rated them as “very good” and for 16.1% they are “acceptable”.

Similar results were obtained for the services offered at airports: 46.2% of travelers rated them as “excellent”, 40.8% as “very good” and 12.8% as “acceptable”. This gives a result of 99.8% for both facilities, with very few experiences recorded as negative.

Tourists’ appreciation of the country’s airports remains at the top of the list, above other relevant facilities for them when choosing a destination, such as hotel facilities and services, food quality, cleanliness or local transportation, these being some of the 14 main indicators of the Central Bank in its survey.

Punta Cana and Samaná

Punta Cana and Samaná are the two places where travelers’ perception of airport facilities and services was the most positive.

Specifically, 82.7% of those surveyed rated the facilities upon leaving the Punta Cana airport as “excellent”, 15.2% rated them as “very good”, 2% indicated that they were “good” and 0.1% considered them acceptable.

Similarly, all those surveyed at this terminal rated the services received as between “excellent” and “acceptable”, with 82.8% rating them as “excellent”.

At El Catey International Airport, in Samaná, 73.3% of those who participated in the survey indicated that the facilities are “excellent”, 23.6% “very good”, 2.6% “good” and 0.2% “acceptable”. The same was true of the services, with 73.2% rating them as “excellent”.

Evaluation of services

Punta Cana and Samaná are followed by the international airports of Cibao (32.4%), Puerto Plata (29.6%) and La Romana (29.6%) in terms of service excellence.

According to the survey, only 3.6% of the participants rated as “excellent” the Las Americas International Airport, the second busiest airport after Punta Cana.

However, this does not mean that tourists had unfavorable experiences with the services, since 54.6% indicated that they were “very good”, 41.6% considered them “good” and 0.6% rated them as “acceptable”.

Meals and cleaning

Meal services and quality were the other two aspects most highly rated by tourists after airport services, with 99.4% and 99.1% evaluating them as “excellent” and “acceptable”, respectively.

Foreigners also highlighted cleanliness among these three categories, with a positive perception of 97.8%.