They reinforce training for the first 30 inspectors in a workshop on Quality in Tourist Services
SANTO DOMINGO.- In response to the signs of constant recovery and growth that the tourism industry has been exhibiting, both in hotel occupancy and in the arrival of visitors, the Ministry of Tourism (Mitur) began training a group of 30 supervisors and inspectors that will ensure faithful compliance with the quality standards offered by these lodging establishments, as well as bars and restaurants in the country’s tourist poles.
The Mitur collaborators received their respective certificates after taking practical training in the workshop course “Quality in Tourist Services”, given through the Vice Ministry of Quality of Tourist Services and the Directorate of Companies and Services of the institution directed by the vice minister Roberto Henríquez, and Edgar González, respectively.
This training activity, carried out in the Piantini Room of the JW Marriott Santo Domingo hotel, was attended by the Mitur Technical Vice Minister, Jacqueline Mora, and Jaime Montilla, Director of Quality of Tourism Services, on behalf of Vice Minister Henríquez, served as instructors. , and Carlos Álvarez, Director of Audit of that Mitur unit.
Montilla expressed that the training will serve to reinforce the knowledge and new techniques in the inspection and audits of the personnel assigned to these tasks, and that they will benefit the services that tourists receive when they stay in a hotel in the country, or to opt for any other attraction from the diversity of options offered by the value chain of the Dominican tourism sector.
He announced that similar trainings will continue to be developed throughout the country as a way to continue making the work carried out by these collaborators more efficient.
On her side, Vice Minister Mora, offered words of motivation to the group, in which she valued the importance of the positive results of building strategies based on teamwork and unity, combining ideas and talents.
Referring to this unit, she said that “all of us are part of a puzzle that only when we combine it do we have the logo of the Ministry of Tourism.”
The theory of the course consisted of topics such as the steps and procedures to follow when initiating an inspection in a hotel or tourist establishment, through a form, with a list of requirements that each inspected hotel must meet, such as property documents, good condition of the lobby, rooms, swimming pools; if you have an evacuation route, security cameras, fire protection systems, accessibility, among other services.
Meanwhile, the practical workshop included a tour of the Mitur group of inspectors and supervisors through the different areas that make up the J.W Marriot Hotel in the company of Natanyl Cabrera, reception manager of the establishment.
